Privacy Policy

1. Introduction

Welcome! This Privacy Policy explains how PT Intermediate Holdings IV, LLC and its affiliates (“the Company,” “we,” or “us”) collect, use, and protect your personal information when you use our websites, mobile apps, emails, texts, or other digital communications.

Please read this carefully. If you do not agree with this policy, you should not use our websites, apps, or messaging services. By using them, you agree to this policy.

We are committed to protecting your privacy and being transparent about how we handle your information. This policy covers:

• Information we collect on our websites

• Information from our mobile apps

• Information from emails, texts, and other messaging

• Interactions with our ads or apps on third-party sites

This policy does not apply to:

• Information collected offline or on other websites

• Information collected by third parties

We may update this policy occasionally. By continuing to use our services after changes, you accept the updated policy.

Privacy Principles

When handling your personal information, we follow these rules:

• We will let you know why we collect your data and who we may share it with.

• We only collect information with your consent, except when allowed by law.

• We will collect only what we need for specific, legitimate purposes.

• We will keep your information accurate and up to date.

• You can opt out of marketing communications.

• We will protect your information when sharing it with third parties or moving it internationally.

• By providing your information or using our services, you agree to this policy.

• We use your information to provide services, process payments, track orders, request feedback, and communicate with you.

2. Data Controller and Contact

We are the data controller of the information you provide. We also have a Data Protection Officer and a representative in the European Union to ensure compliance with data privacy laws like GDPR. You can contact us using the information in the Contact Section of this policy.

3. Children Under 18

Our websites and services are not for children under 18. We do not knowingly collect information from children. If we find out we have, we will delete it immediately.

If you are a parent and believe your child has provided information to us, contact us at privacy@encompass.com.

For more on children’s privacy, visit the FTC COPPA page: https://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/childrens-online-privacy-protection-rule

4. Information We Collect and How

We collect information in two main ways:

1. Information You Provide:

• Name, contact details, billing/shipping addresses

• Email and phone numbers

• Credit/debit card info for payments

• Transaction details and order history

• Voice recordings for feedback

• Survey responses and form submissions

2. Information Collected Automatically:

• IP address, browser type, device info

• Pages you visit and how you interact with our website

• Clickstream, traffic, and location data

This information helps us:

• Improve our websites and services

• Personalize your experience

• Track usage patterns and website performance

• Recognize returning users

We also use this information to fulfill orders, process payments, and provide customer service. If you don’t provide the required information, we may not be able to provide certain services.

5. Cookies and Similar Technologies

We use cookies and similar tools to:

• Make our websites work properly

• Improve website functionality

• Track how you use our site

• Personalize ads and communications

Some cookies are from third parties that help us provide our services. You can disable cookies in your browser, but some features of our website may not work correctly.

For more details, see our Cookie Policy.

6. Why We Collect and Use Your Personal Information

We only collect and use your personal information when we have a good reason to do so. This could be:

• Legitimate business interests: For example, to communicate with you, improve our websites, prevent fraud, promote our services, or help manufacturers with maintenance and support.
  
  

• To fulfill our contract with you: We use your information to provide the products or services you order from us. We may share information with manufacturers to help complete your order.
  
  

• Because the law requires it: Sometimes we must share or use your information to follow legal rules, respond to government requests, or protect our rights.
  
  

• With your consent: By using our websites, you agree to our collection, use, and sharing of your information as explained in this policy.

For users in the European Union, we follow the applicable data protection laws and have a legal reason for each use of your personal data.

7. Special Types of Information

We do not ask for or collect sensitive personal information, such as:

• Race or ethnicity

• Political or religious beliefs

• Health or sexual information

• Criminal history

8. Automated Decision Making

We generally do not use your personal information for automated decisions. The only exception is limited use for detecting and preventing fraud.

9. How We Use Your Information

We use your information to:

• Provide and improve our websites and services

• Respond to your requests or questions

• Communicate with you about your account, orders, or updates

• Deliver the products you purchase

• Improve customer service and develop new services

• Assist manufacturers with orders, maintenance, or support

• Send marketing messages (only if you consent)

You can change your marketing preferences at any time by updating your account settings or emailing us at privacy@encompass.com.

For more information, see Choices About How We Use and Disclose Your Information.

10. Sharing Your Information

We do not sell your personal information. We only share it when necessary, such as:

• With our subsidiaries, affiliates, or contractors helping us provide services

• With manufacturers to complete orders or provide support

• In case of a business transfer (like a merger or sale)

• To comply with legal obligations, court orders, or government requests

• To protect the safety, rights, or property of our company or others

• With your consent

We may also share non-identifying information or aggregated data freely.

Note: SMS messages you opt into will not be shared with any third party.

11. Your Choices About How We Use Your Information

We give you options for how your information is used, shared, and tracked. This includes how we use cookies, show ads, and share your personal info with third parties.

You can choose how we use your info in these ways:

• Promotional Offers – We may send you offers about our products or those of our partners. To stop receiving these, check the box on the form when you provide your info, adjust your preferences in your account, or email us at privacy@encompass.com. You can also click “unsubscribe” in any promotional email. Note: this does not include info from purchases, warranties, or service experiences.
  
  

• Targeted Advertising – We may use your info to show ads based on your preferences. To opt out, check the box on the form, adjust your account settings, or email privacy@encompass.com. Make sure your browser accepts cookies for this to work.
  
  

• Sharing Info for OEM Advertising – If you don’t want us to share your info with third parties for advertising, check the box when providing your info, adjust your account preferences, or email privacy@encompass.com.

Read more: Choices About Your Info

12. Your Rights to Access and Control Your Information

You have rights under privacy laws to access, update, or delete your personal info, restrict its use, and more.

• Access & Update – Log in to your account or contact us via email or live chat (8 AM–9 PM EST) to view or correct your information.
  
  

• Restrict Use – You can ask us to limit how we use your info in certain cases, like if you think it’s inaccurate or we don’t need it anymore.
  
  

• Data Portability – You can request a copy of your info in a common format or have it sent to another service when possible.
  
  

• Withdraw Consent – If our processing of your info is based on your consent, you can withdraw it anytime by closing your account. Previous uses based on consent before withdrawal remain legal.
  
  

• Right to be Forgotten – You can ask us to delete your info by deleting your account, provided we have no legal reason to keep it. Some backups may still retain data for recovery purposes.
  
  

• File a Complaint – If you think we mishandle your info, you can contact us or your local privacy authority.
  
  

• How to Exercise Your Rights – Contact us via email at privacy@encompass.com or through our website’s live chat. We may need extra info to confirm your identity.

Read more: Your Rights Regarding Your Information

13. Do Not Track Signals

Some browsers let you ask websites not to track you. Right now, we do not honor “Do Not Track” signals, and we still collect info the same way.

Read more: Do Not Track Signals

14. Data Security

We work hard to protect your info, but no system is 100% safe.

• We protect your info from loss, unauthorized access, and misuse.

• Payment info is encrypted using SSL.

• You are responsible for keeping your password secure.

• If there’s a data breach, we’ll notify you and regulators if required by law.

Read more: Data Security

15. California Residents

If you live in California, the CCPA and CPRA give you extra privacy rights:

Types of Info We Collect:

• Identifiers: name, email, username, IP address, device ID

• Commercial & professional info: purchase history, work info

• Online activity: browsing info, cookies

• Geolocation: location data

• Other info: messages you send us, biometric info, and profiles based on your info

How We Use Your Info:

• Operate our websites

• Provide services

• Communicate with you

• Improve your experience

• Analyze website usage

Rights You Have in California:

• Opt-Out: Stop the sale or sharing of your info here or email privacy@encompass.com.

• Request to Know: Ask what info we collect, use, share, or sell.

• Request to Delete: Ask us to delete your info where allowed.

• Request to Correct: Ask us to fix inaccurate info.

• Limit Use of Sensitive Info: Request limited use of sensitive data.

Submitting Requests:

• Use this link or email privacy@encompass.com.

• We may verify your identity before fulfilling requests.

Time to Respond:

• We will respond within 45 days of a verified request (may extend 1 time for 45 more days).

Non-Discrimination:

• Exercising your rights won’t affect pricing or service.

Children:

• We do not collect info from anyone under 16. If we do, parental consent is required.

Retention:

• We keep info only as long as needed for legal or business reasons.

Read more: California Privacy Rights

16. Nevada Residents

If you live in Nevada, you can email us at privacy@encompass.com to request that we do not sell your personal information (as defined by Nevada law). Please include your name and contact information. We will respond as required by Nevada law.

Note: We currently do not sell any data that triggers Nevada’s opt-out requirements.

17. Residents of Colorado, Connecticut, Virginia, and Utah

If you live in Colorado, Connecticut, Virginia, or Utah, you have certain privacy rights under your state laws. Here’s a simple guide:

Your Rights:

• Right to Know: Ask what personal information we’ve collected, used, shared, or sold.

• Right to Correct: Request corrections to any inaccurate personal information.

• Right to Opt-Out of Profiling: Profiling means automated decisions about you, like analyzing your interests, behavior, or health. You can ask us not to do this. Opting out may make your experience less personalized.

Exceptions: We may still process your information in these cases:

• Legal: To comply with laws, investigations, or legal claims.

• Security: To protect systems, prevent fraud, or investigate illegal activity.

• Internal Use: To improve services, products, or technology.

• Transactional: To provide products or complete transactions you requested.

• Public Interest: To protect you or others in critical situations.

Right to Delete: You can ask us to delete your personal information. Some exceptions include:

• Completing transactions or contracts

• Security investigations or legal obligations

• Correcting errors or internal research

Right to Appeal: If we cannot fulfill your request, Colorado, Connecticut, or Virginia residents can appeal within 14 days by contacting us with a detailed reason and their state of residence.

Retention: We keep your personal information as long as needed to provide services or comply with the law.

How to Request Your Rights: Contact us using the details in the Contact Information section

18. Consent to Processing Personal Data in Other Countries

We may store or process your personal data outside your home country, including in the U.S., but only with proper legal safeguards.

• If you live in the European Economic Area (EEA), we use Data Protection Agreements and Standard Contractual Clauses to ensure your data is protected.
  
  

• You can request a copy of these agreements by contacting us.

19. Data Retention

We keep your personal information while your account is active. After you close your account, we may still keep your information:

• In backup systems

• To protect our legal rights

• To comply with laws

• For anonymous or aggregated data, indefinitely

We may delete information if it is incomplete, inaccurate, or no longer needed. We are also required to keep records of consumer requests under the California Consumer Privacy Act for at least 24 months.

20. Third-Party Sites

This Privacy Policy only applies to our Websites.

• Our sites may link to third-party websites with their own privacy policies.

• We cannot guarantee how these sites handle your information.

• Any information shared on third-party sites will follow their privacy rules.

21. Changes to Our Privacy Policy

We may update this Privacy Policy at any time.

• Updates will be posted on our Websites with the revision date.

• For major changes, we may notify you via email or website notice.

• Your continued use of our Websites after changes means you accept the updated Policy.

22. Contact Information

You can contact our Data Protection Officer or our company for questions or requests regarding your personal data.

Company Contact:
Encompass Supply Chain Solutions, LLC
775 Tipton Industrial Drive, Suite F
Lawrenceville, GA 30046, USA
USA: 877.918.9645 | Canada: 866.344.1792
Email: privacy@encompass.com

Data Protection Officer:
Alberto Valedon
1200 Greenbriar, Addison, IL 60101, USA
USA: 877.918.9645 | Canada: 866.344-1792
Email: avaledon@partstown.com

Contact via Website: Use the Contact page

23. Text Messaging

You can opt-in to receive texts, push notifications, or voice messages.

• To stop, reply STOP. We will confirm your unsubscription.

• To get help, text HELP or email privacy@encompass.com or call 1-630-866-4385.

• Standard message and data rates may apply.

• Messages may include order updates, shipping info, and delivery tracking.

• Protect your phone and messages if you want them to remain private.

We may end the text program at any time.