Policies

RETURN POLICY
All returns must be received within 30 days of original shipment and require a Return Authorization number. Please call 1-866-933-5552 or send an e-mail to help@partstore.com to obtain one. You will receive a UPS shipping label by e-mail from UPS or through the mail from PartStore.com. Packages without a valid Return Authorization number on the shipping label or with a shipping label other than the one we provide is used, the shipment may be refused or sent back. All returns must be in resalable condition and must include all components, manuals, registration cards, and original undamaged packaging.

If Return Authorization is valid, upon receipt, a return inspection will be done. If inspection validates reason for return , shows no damage and no missing parts, a refund will be issued. If inspection shows damage, missing parts or an incorrect reason for return, your credit card may be charged.

Unauthorized returns received by PartStore.com may be refused at the warehouse and returned to the sender, at sender’s expense. If applicable, senders credit card may be charged.

Credit will appear on the customer's statement within one to two billing cycles. Credit will be issued for part cost, tax, and shipping. Shipping may not be refunded in all cases

EXPEDITED SHIPPING POLICY
Over Night Delivery and Two-Day Delivery items will be shipped by the requested method of delivery after your order has been processed. In stock items should ship within twenty-four hours of order placement. Out of stock items should ship by the requested method within twenty-four hours of being received by the warehouse. Unfortunately, oversize items can be shipped standard ground only.

GENERAL DELIVERY POLICY
By use of this site, customers authorize the carrier to leave a package at the destination delivery address without obtaining a signature if the carrier driver deems the location to be safe. Customers who are not able to locate the package that is claimed as delivered must follow the instructions for filing a claim listed below under the heading "Incorrect Delivery and Lost Package Claims."

CANCELLATION POLICY
PartStore.com fills most orders within the same day as order placement. Once an order is accepted, there is no guarantee an order may be cancelled. Any order that is not able to be cancelled must be accepted upon delivery and authorized for return following the policy listed below. Please also refer "REFUSED SHIPMENT POLICY"

REFUSED SHIPMENTS
A refused shipment occurs when the customer refuses to accept the package during a delivery attempt. Customers who refuse delivery in place of contacting PartStore.com to obtain proper return instructions may be assessed a fee to cover return shipping and labor charges. This cost will be passed along to the customer in the form of a deduction from the total credit due to the customer. In addition, refused shipments may be considered an unauthorized return and subject to the policies thereof.

RETURN SHIPPING CHARGES
PartStore.com may provide a pre-paid return label depending on the reason a return is requested. The customer is held responsible for all shipping fees where a pre-paid label is not provided.

CLAIMS POLICY
Visible Damage, Concealed Damage, and Missing Content Claims. Visible Damage is defined as any damage to the packaging that is identifiable without opening the package at the time of delivery. Concealed Damage is defined as any damage that is not immediately noticeable at the time the package is opened or when the product is first used. Missing Content is defined as any package that is missing product that the packing slip states is included. These types of claims must be made directly to PartStore.com within five business days of delivery. Any claims made after that time can not be honored. Please contact PartStore.com at 1-866-933-5552 or email help@partstore.com to make such a claim.

Incorrect Delivery and Lost Package Claims. Incorrect Delivery is defined as any incident where the driver delivers the package to the wrong address or individual. Lost Packages may occur in two ways. First, lost packages may occur when packages are not able to be located within the carrier's network. Second, a package may be considered lost when the carrier claims delivery was completed by leaving the package on the doorstep, but the customer cannot locate the package. Both incorrect delivery and lost package incidents are usually discovered through standard tracking of the package.

Claims for either of these problems must be made directly to PartStore.com upon discovery. No claims will be honored after forty days from shipment date. Please contact PartStore.com at 1-866-933-5552 or email help@partstore.com to make such a claim.

Incorrect Product Claims. PartStore.com must be notified directly within 30 days of shipment of any package received where contents incorrect. Please contact PartStore.com at 1-866-933-5552 or email help@partstore.com to make such a claim.

SUBSTITUTION POLICY
Part manufacturers may provide substitute replacement parts for items ordered at their discretion. PartStore.com reserves the right to cancel any order where the substitute part is more expensive than the original part ordered.